Help Point Manager - Southwick, West Sussex based

May 2023

Are you passionate about providing a high quality customer focused service? Do you have some experience supervising staff and volunteers? Are you looking for the next step on your journey as a manager?

Full time salary: £24,726 for 30hrs/week (£30,907.50 full time)
Hours: 30 per week (4 days)
Contract: Permanent

Holiday Entitlement: 25 days per year rising to 27 days after 2 years
Location: Southwick base

West Sussex Mind Values:

Excellence, Equitable, Open, Together, Curious, Unstoppable

Winner of National Mind Anti -Stigma Award 2021


Are you looking to take the next step into management? West Sussex Mind are looking for a passionate, confident and customer focused Help Point Manager to join our team to support and develop our Help Point Service, the first point of contact for our organisation.

The successful candidate will:

  • Support, supervise and develop a team of staff and volunteer service navigators
  • Be dynamic and enjoy working in a fast-paced environment to create a service that is efficient and effective in supporting and responding to the needs of our customers
  • Lead on the implementation of new developments for the Help Point

Please see the Job Description, Person Specification and Competencies for further detail.

As well as having experience of working with people with mental health needs, you will have some experience of developing staff and volunteers. You will demonstrate enthusiasm and passion for excellent customer service, be able to work independently using your own initiative and work alongside the team and manager to develop the services. Perhaps you have experience line managing one or two staff and are ready to take the next step in supporting a team. You will have access to a range of training opportunities to develop your management skills and connect with other managers for peer support.

How to apply:

Please find below an application form, guidance notes, competency framework, job description and person specification.

If you would like to have an informal discussion prior to applying, please email:

Closing date: Midday on Monday 5th June 2023

Interview date: Wednesday 14th June at our Southwick Office

Please email completed applications to:

Please note we are unable to provide sponsorship for this post, you must therefore be able to demonstrate your eligibility to work in the UK.

This post is subject to an Enhanced DBS check.

We reserve the right to close this vacancy at any time once we receive sufficient applications and encourage all interested applicants to apply at their earliest convenience to avoid disappointment.

No agencies or CV's

Application Form

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Job Description & Person Specification

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Guidance Notes

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Competency Framework

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