Pathfinder Service Navigator and Help Point worker

November 2022

West Sussex Mind is a local mental health charity committed to promoting mental well-being in local communities and supporting the recovery and independence of individuals we help.

Salary: £23,653.50 (Full Time Equivalent) / £12.13 per hour (G2)

Hours per week: either full time or 2 x part time roles

Working Pattern: agreed on appointment

Location: This role is based in The Corner House in Southwick

Contract: Permanent

West Sussex Mind Values:

Excellence, Equitable, Open, Together, Curious, Unstoppable

Winner of National Mind Anti -Stigma Award 2021


We have an exciting opportunity for a Help Point worker to join our busy team, providing the first point of contact to West Sussex Mind. Supporting all phone, email, and web enquiries; giving advice, information, signposting, and referral assistance.

Successful applicants will play a vital role in the running of the Help Point, giving excellent customer service, recording accurate notes, keeping up to date with resources and supporting our volunteer team.

As well as having some experience of working with people with mental health problems, post-holders will need to demonstrate a confident phone manner and ability to respond with warmth, compassion and empathy to individuals who may be in distress. They will also show that they can multitask in a lively work environment, be a strong team player with real commitment to their work and have skills using digital resources.

How to Apply:

Please find below an application form, guidance notes, competency framework, job description and person specification.

Send completed application form to:

For an informal discussion about the role email Abbie Wraige on

Closing date: Midday Monday, 5th December 2022

Interviews: Tuesday 13th & Wednesday 14th December 2022

Please note we are unable to provide sponsorship for this post, you must therefore be able to demonstrate your eligibility to work in the UK.

This post is subject to an enhanced DBS check.

We reserve the right to close this vacancy at any time once we receive sufficient applications and encourage all interested applicants to apply at their earliest convenience to avoid disappointment.

No agencies or CVs

Application Form

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Job Description and Person Specification

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Guidance Notes

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Competency Framework

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