What happens when I get help?

What to expect when you have support with West Sussex Mind

We want to reassure you

If you’re thinking of coming to us for support with your mental health, you might be wondering what your first conversation with us will be like. We want to explain what happens and to reassure you that we are friendly and welcoming.

At the moment, instead of physical visits to our support hubs, we can speak with you online with a video or audio call or on the phone.

Once you have contacted us using the I Would Like Support form and we have allocated you a key worker, we’ll book you a one-to-one call.

In our first session, we want to see what your needs are and what support is the most appropriate for you – and what sort of support you’re interested in.

We’ll ask you for a brief overview of your mental health history. But it’s totally up to you what you share in your one-to-one. It is helpful for us to have an appreciation of your mental health and to know what you are experiencing now – so that we can help you.

Everything you say is confidential – unless something gives us concern about your own safety or someone else’s.

We’ll ask you what your goals are and how you think you’d like to achieve that. This can help us focus our support for you. An example of a goal, say for someone who has not been working for a while, might be to feel less isolated.

We’ll let you know about our online groups, which are currently taking the place of our usual drop-in sessions, social opportunities and courses. We want you to be reassured that if you’re feeling low, anxious, or you’re not working, you are not going to be judged.

If you don’t want to open to others about what you are struggling with during any online groups, that’s fine. People here understand what it’s like when you’re not feeling too good.

After your first one-to-one, you’ll be sent your Welcome Pack, with all the information you need about our support and our groups.

If you have support with West Sussex Mind, we will expect you to work with us to develop a support plan. This plan will outline what you think you need, what help is available, and how we could support you. It will also include goals which you'll set for yourself.

Ready for help? Simply complete the short form here. We aim to get back to you within three working days.

Referral form

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