This course is for anyone whose role brings them into direct contact with customers either face-to-face, over the phone or online. It will increase your understanding of mental health problems and how this can impact customers, business contacts or clients.
The course aims to:
- Raise awareness of mental health and how it can vary
- Explain how mental health problems can impact us and our customers
- Understand how best to respond to and support customers
- Understand how to care for your own mental health and wellbeing at work
- Provide sources of support and information
- Share practical tips for supporting people
A full day in-person training session costs £2,200 and a half-day virtual training course costs £1,300 for up to 16 people. We have subsidised rates for statutory bodies and registered charities.