This 2 hour workshop will help your team talk to people experiencing high levels of stress and anxiety, people contemplating suicide, people who may be self-harming or those in crisis. The skills are useful in face to face circumstances, and over the phone or online. You will also learn tools to support your own resilience in these challenging situations.
- Learn about our emotional needs and resources.
- Learn how to stay clear headed and maintain self-control when faced with someone who is angry, stressed or distressed.
- Understand effective communication skills to use with distressed people.
- Improve confidence and morale.
- Practice some simple tools to support your own wellbeing.
- Be better able to support team members facing difficult situations.